[MMA News Now, Aug. 15, 2013]
Describing them as “very strong results,” the MMA was delighted to see the outcome of the first statewide patient experience surveys, known as the Clinician and Group Surveys – Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS), that were released on Aug. 14 by the Minnesota Department of Health (MDH) and Minnesota Community Measurement (MNCM).
“On average, 90 percent of patients gave the most positive response possible about provider-patient communication,” said Dan Maddox, M.D., MMA president in a prepared statement that was distributed to media across the state. The other survey results were encouraging as well:
• Ninety-two percent of patients gave the most positive response possible about courteous and helpful office staff;
• nearly 80 percent of patients rated their individual provider a 9 or 10 out of 10; and,
• access to and timeliness of care received the most positive response by 60 percent.
“There is always room for improvement, but these results are extremely exciting,” Maddox said. “Selecting and maintaining a relationship with a physician and clinic is a personal and complex decision. These results offer patients one more piece of information to consider, but – like most metrics – should not be used in isolation.”
To get a better understanding of the results, members are encouraged to sign up
for a webinar called “Statewide Quality Reporting: Building the Bridge to Better Care through Patient Experience Data” on Aug. 28 from 7:30 to 9 a.m. This webinar, hosted by MMA with presenters from MNCM and the MDH, will help physicians and their office staff better understand the data and how it was calculated and give some context into its importance and uses for quality improvement.
There is no cost for the webinar but space is limited.